FAQs
General Questions
What services does Henry’s Improvements offer?
We specialize in residential home improvements, including kitchen remodels, bathroom renovations, outdoor living spaces (like decks and patios), full home transformations, demolition, drywall, flooring installations, and more.
How can I prepare for my project?
Clear the work area of personal items, ensure site access, and communicate any concerns upfront. We’ll guide you through specifics during the consultation and provide another notification on the work order.
Are you a licensed and insured contractor?
Yes! Henry’s Improvements is fully licensed in New Jersey and carries general liability insurance, workers’ compensation, and any required bonds. We prioritize safety and compliance on every project to protect you and our team.
Do you guys have a license?
Yes, we do, our home improvements contractor license number is 13VH10251400.
How long have you guys been on business?
As a family-owned company, we’ve been serving homeowners official since 2016, building our reputation through word-of-mouth referrals and repeat clients. We’re proud of our track record of turning visions into reality with care and expertise.
Do you guys pick up materials?
Yes, we charge extra for materials because it takes us away from our duties.
Pricing and Quotes
Do you guys apply material costs to the overall job pricing?
No, material purchases are the sole responsibility of the client.
What form of payment do you guys accept?
We mostly prefer cash, but we can also accept checks, depending on the situation.
How much does your services cost?
Pricing varies based on the project scope, materials, and location. We offer free consultations and quotes to provide a customized estimate. We strive to beat competitors’ prices while maintaining high-quality work.
Do you offer free quotes?
Absolutely! Contact us via our website form, or direct email at contact@henrysimporvements.com or at 908 902 2685 for a no-obligation quote. We’ll discuss your project, visit the site if needed, and provide a detailed breakdown.
Project Process & Timeline
Do you guys only work under a contract?
No worries, we can totally work without needing a contract. Contract jobs are usually based on the size of the project.
What’s the typical timeline for a project?
Timelines depend on the project size—for instance, a bathroom renovation might take 2–4 weeks, while a full home transformation could span 1–6 months. We’ll provide an estimated schedule in your Work Order and keep you updated on any changes due to weather, permits, or material availability.
How does the project process work?
Consultation: We discuss your vision and needs.
Quote and Agreement: We provide a detailed quote or work order and sign a Service Agreement.
Preparation: We handle permits, order materials, and schedule the work.
Execution: Our skilled team (or trusted subcontractors) gets to work, with regular updates.
Completion: Final walkthrough, cleanup, and warranty activation. We emphasize clear communication every step of the way.
Do you use subcontractors?
Yes, for specialized tasks (e.g., plumbing or electrical), we partner with vetted subcontractors who meet our high standards. They work under our oversight and are bound by our Subcontractor Agreement to ensure quality and safety.
Warranties & Guarantees
What warranties do you provide?
We offer a 1-year workmanship warranty on all services, meaning we’ll fix any defects in our work at no extra cost (excluding normal wear and tear and faulty material quality). Materials come with manufacturer warranties, which we pass on to you.
What if something goes wrong during or after the project?
If an issue arises due to our work (e.g., a faulty installation), contact us immediately—we’ll address it under our warranty. Our Limitation of Liability in the Service Agreement protects both parties by capping responsibility for indirect damages, but we always aim to resolve concerns fairly and quickly.
What if an employee breaks any materials?
We will replace it at no extra cost to you
What if my personal belongings get damaged during the project?
It is solely the responsibility of the client to make sure all personal belongings are cleared from the work site, which is also notified prior the project starts (excludes heavy objects that require 2 or more people to move)
Products & Third-Party Sales
Do you sell products like materials or fixtures?
Yes! We offer select home improvement products (e.g., flooring, faucets, or outdoor furniture) directly or through trusted third-party sellers like Home Depot and Amazon. Purchases through third parties are subject to their terms, but we can recommend and integrate them into your project.
Can you install products I buy elsewhere (ex. Temu, Amazon, etc)?
Absolutely—we can install any product but we are not responsible for faulty quality.
Referrals
Do you offer referral discounts?
Yes! We thrive on word-of-mouth—refer a friend or family member.
Merchandise Frequently Asked Questions
General Questions
How is your merchandise made?
We’ve partnered with Printful, a professional fulfillment service, to handle our gear. Each item is "Print-on-Demand," meaning it isn't made until you order it. This helps us reduce waste and offer more designs!
Does buying a shirt count as a down payment for a remodel?
No. Our merchandise shop is a separate retail operation. While we love seeing our clients in our gear, merch purchases are independent of any construction contracts or service quotes.
Shipping & Delivery
How long will it take to get my order?
Because everything is custom-printed, it takes about 2–5 business days to create your item, plus shipping time. Most customers receive their order within 7–10 business days but in most cases it could be less than. 7-10 days.
Where is my order shipping from?
Printful has fulfillment centers all over the world. Usually, your order will ship from the facility closest to your location to ensure the fastest delivery possible.
Can I track my order?
Yes! As soon as your item ships, you will receive an email with a tracking link.
Returns & Exchanges
What is your return policy?
Because our items are custom-made to order, all sales are final. We do not offer returns or exchanges for incorrect sizing or "change of mind." Please refer to our Size Guide before purchasing.
My item arrived damaged or is the wrong size. What do I do?
We’re so sorry! If there is a manufacturing error or your item was damaged during shipping, please email us at support@henrysimprovements.com with a photo of the item and your order number. We will send a replacement at no cost to you.
Sizing & Care
What size should I order?
Check the size chart link on each product page. Our shirts generally run true to size, but if you prefer a looser fit for working on-site, we recommend sizing up.
How should I wash my gear?
To keep the print looking sharp, we recommend washing inside out in cold water and hanging to dry or using a low-heat setting in the dryer.
Contact & Policies
How do I contact you for questions or emergencies?
Reach us at 732 621 3599 or 908 902 2685, support@henrysimprovements.com, or through our website contact form. For emergencies during a project, we provide a dedicated project manager’s number.
What is your privacy policy?
We respect your privacy and handle your data securely. Check our full Privacy policy on the website for details on how we collect, use, and protect your information.
Where can I find your Terms and Conditions?
Our Terms and Conditions, covering website use, services, and product sales, are linked in the footer of every page. We recommend reviewing them before starting a project.
If your question isn’t answered here, don’t hesitate to reach out—we’re committed to making your home improvement experience seamless and satisfying!